Your agreement with us:

1 The contract
Boots & Bikes is the trading name of Hunter Kingston Holidays Limited.

Your contract is with Hunter Kingston Holidays Limited. A contract will exist when we issue our confirmation invoice. This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of English Courts at all times. The party leader is the first named person on the booking form.

2 To make a booking
To make a booking you must send us a completed and signed booking form together with the deposit and, if applicable, the insurance premiums. Air fares and any travel supplements are also payable at the time of booking. Payment for air fares is made to Global Star Travel who arrange air bookings on your behalf. If a booking is accepted, a confirmation invoice will normally be sent to you within 2 weeks of receipt of your signed booking form.

Where a booking is made within 8 weeks of the departure date, the total cost of the holiday including the insurance premium (if applicable) is payable at the time of booking. We are unable to process booking forms which are incomplete or without full insurance details. Photocopies & faxes of the booking form cannot be accepted.

3 Payment
The balance of the price of your holiday must be paid at least 8 weeks before your departure date. If the balance is not paid by that time we reserve the right to treat your booking as cancelled by you and apply the cancellation charges set out in paragraph 4. Although we will endeavour to ensure the accuracy of the details on the confirmation invoice, should an incorrect invoice be issued, we reserve the right to issue a new invoice. We will not be bound by the details on the incorrect invoice.

4 If you cancel your holiday
You may cancel your holiday at any time providing that the cancellation is made by the party leader and is communicated to us in writing by recorded delivery. As this incurs administrative costs, we will retain your deposit and apply cancellation charges. These charges will be calculated from the day on which we receive your letter. Cancellation charges per person are shown below, and by making your booking you accept these charges are fair and reasonable to compensate us for our administrative costs.

Any refund of amounts paid in respect of air travel are subject to the terms and conditions of the carrier with whom your booking is made.

Insurance premiums are not refundable. If the reason for the cancellation is within the terms of your insurance policy, you will be able to reclaim these charges less any applicable excess.

5 If you wish to change your holiday
If, after the confirmation invoice has been issued, you wish to change your holiday, we will do our utmost to accommodate you. However we have no obligation to make any change other than allowing you or any member of your party who is prevented from travelling to transfer their booking to someone else, provided we approve the name change. The notification must be received in writing at our offices from the party leader at least 8 weeks before departure. Alterations cannot be made less than 8 weeks before departure, and any such request will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in paragraph 4 above.

All requests for changes must be accompanied by a payment of £50 per person to cover our administration costs.

6 If we make changes to your holiday
The holiday itineraries are planned many months in advance, and occasionally we may have to make changes. Most of these changes will be minor and we shall advise you of them at the earliest possible date. Travel timings and carriers in the brochure are given as guidance only. The final details will be shown on your tickets.

When a major change occurs, such as the alteration of departure times by more than 12 hours, change of destination or reduction in the standard of accommodation, provided that the change does not arise from circumstances amounting to force majeure you will have the choice of either accepting the change of arrangements, taking another available holiday from us, or cancelling your holiday and receiving a full refund.

Force majeure: Compensation will not be payable if we are forced to cancel or in any way change your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, or other circumstances amounting to force majeure.

7 If we cancel your holiday
We reserve the right in any circumstances to cancel your holiday. However we will not cancel your holiday less than 8 weeks before your departure date other than for reasons of force majeure, or failure on your part to pay the final balance, or because the number of people booking the holiday falls below the minimum number required. For a tour to run, the minimum number of people on the entire circuit at any stage of the tour must be at least 4 people.

In circumstances where we are unable to provide the holiday booked, we will return to you all monies paid, or offer an alternative holiday of comparable standard, and if a cancellation occurs within 8 weeks of departure, compensation of £15 per person will be paid. We regret that we cannot pay any losses, costs or expenses incurred by you as a result of any change or cancellation.

8 Surcharges
The rate of exchange used in this brochure is 1.40 Euros = £1.00.

The price of your holiday is subject to surcharges on the following items: transportation costs including the cost of fuel, increases in scheduled air, rail and ferry fares; dues, taxes or fees chargeable for services such as landing taxes or fees at ports and airports; currency fluctuations; or government action. We will absorb the first 2% of any increase in the holiday price, excluding the insurance premium. Should the surcharge exceed 10% of the holiday price you will be entitled to cancel your holiday and receive a full refund of monies paid, with the exception of any insurance premium or alteration fees. Should you decide to cancel, you must exercise your right within 14 days of the date shown on the surcharge invoice.

All air fares include UK Air Passenger duty and in some cases Foreign Airport Departure Tax, but if either of these are increased or introduced after our brochure goes to press, the increase must be paid by you.

9 Liability of carriers and suppliers
The carriers used in this brochure are P & O Ferries, French Railways (SNCF), Eurotunnel, Eurostar, and others. Transport services are booked independently from your instructions. When you travel with the carrier, their conditions of carriage apply, some of which may limit or exclude liability. Any claims arising from transport services should be directed to the carrier concerned. The carriers are responsible for the client's welfare in the event of a delay.

This website is the responsibility of Hunter Kingston Holidays Limited. It is not issued on behalf of, and does not commit, the carriers mentioned herein whose services are used in the course of the holiday.

The hotel facilities mentioned in this website are indicated to us by the hoteliers and their availability is not guaranteed during your stay. Swimming pools, in particular, are subject to local conditions and most do not open until mid June and close by mid September.

10 Air travel
Hunter Kingston Holidays Limited is a referral agent for Global Star Travel, IATA agent number 91258635, who arrange air bookings on your behalf. Confirmation of these bookings will be made by Global Star Travel once payment has been received.

11 If you have a complaint
If you have a problem while you are on holiday, you should inform the hotel owner and/or our representative at the time to enable it to be put right immediately. If the matter cannot be resolved, a complaint should be made in writing, addressed to our office, within 28 days of your return. We regret we cannot accept liability in relation to any complaint or claim which is not notified entirely in accordance with these conditions.

12 Your responsibilities
Activity holidays naturally involve an element of risk and the hazards of such a holiday can be increased by imprudent or foolish behaviour.

You must undertake to follow the advice of the representative or hotelier, comply with any local codes of conduct, act sensibly and prudently and follow the Country Code.

We reserve the right to refuse a client's participation in any activity if we consider their participation to be a danger to themselves or others.

You must accept responsibility for any loss or damage caused by you or any member of your party. You will indemnify us against all claims made against us for all losses and or damage arising from any act or default by you or any other member of your party.

We expect all of our clients to behave with consideration for other people. If, in our opinion, you or any member of your party causes danger, distress or annoyance to any third party, we reserve the right to terminate the holiday of the person concerned without notice, refund or compensation.

13 Our responsibilities
We accept our responsibility to ensure that the holidays we provide as described in this brochure are of a reasonable standard, considering the nature of the locations visited. We have endeavoured to represent the hotels, their facilities and services in our website as accurately as possible. We also accept responsibility should any member of your party suffer death, personal injury, illness, loss or damage arising from the failure to perform or improper performance of services which we provide in connection with our contract with you, where these services are provided by our own employees within the scope of their employment, or by our agents, subcontractors and suppliers provided that they were carrying out work authorised by us except in the following circumstances. We will not be liable where the failure to perform or improper performance of services was due to acts or omissions of the persons affected; or where the failure to perform or improper performance of services was due to acts or omissions of our own employees or agents, or our subcontractors and suppliers arising from events which could not have been foreseen or avoided. In respect of services provided by air, rail or sea carriers our liability in all cases shall be limited in the manner provided by international conventions.

14 Insurance
It is a condition of booking that you and each member of your party are covered by adequate personal holiday insurance. If insurance is not purchased through Hunter Kingston Holidays Limited, your own insurance policy must provide comparable or greater cover than the insurance offered by Hunter Kingston Holidays Limited and you must provide the insurer's name, the policy number and the 24 hour emergency telephone number at the time of booking your holiday.

If the reason for the cancellation is within the terms of your insurance policy, you must notify Hunter Kingston Holidays Limited in writing immediately, giving details of the circumstances which give rise to the claim.

15 Your financial protection
In accordance with "The Package Travel, Package Holidays and Package Tours Regulations 1992" all passengers booking with Boots & Bikes are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Hunter Kingston Holidays Limited. There is no requirement for Financial Protection of day trips, and none is provided.

A certificate detailing this cover will be given to each passenger as evidence of cover. Please ensure that you have been given the appropriate certificate(s) at the time of booking.

This insurance has been arranged by International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers.

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