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Travel Insurance

You must have personal travel insurance. The insurance, if it is not arranged by us, must be at least to an equivalent standard, in particular for medical expenses, personal liability and cancellation cover. If you wish to use your own insurance cover, please write the 24 hour emergency number on the booking form and sign the disclaimer.

Boots & Bikes have arranged comprehensive travel insurance with Extrasure Travel Insurances Limited. A summary of the cover provided by the insurance policy is shown below. The insurance certificate will be sent to you with your booking confirmation. A copy of the policy is available for inspection on the Extrasure website.

PREMIUMS

Up to 10 days £18.68 per person
Up to 17 days £22.32 per person

The adult premiums quoted are for persons aged between 18 and 64 years and are inclusive of Insurance Premium Tax (IPT) at 17.5%.

Policy Summary
This page shows the key facts that we bring to your attention in relation to Extrasure Travel Insurance. They are not the full terms and conditions. These are detailed in full in the insurance booklet. This summary does not form part of your contract of insurance.

The Insurers
This policy is underwritten 100% by White Horse Insurance Ireland Ltd and administered by Bennett Gould & Partners Limited.

The main points about Extrasure Travel Insurance
This is single trip travel insurance. One single premium is payable. It is designed to cover you and those included on your policy for various benefits, including Personal Accident & Legal Expenses, Medical & Repatriation Expenses, Hospital Benefit, Delayed Baggage, Personal Liability, Personal Effects and Personal Money, Cancellation, Curtailment, Travel Delay and Missed Departure. The full benefit of the cover can be found in the policy wording on the Extrasure website www.extrasure.co.uk.

What Extrasure Travel Insurance doesn’t cover
Like all polices of this type there are some things that Extrasure Travel Insurance does not cover. Importantly, these include:

  • Any pre-exiting medical condition not disclosed to the insurer or medical screening line.
  • Any excess as shown on the Schedule of Cover.
  • If you are travelling against the advice of a medical practitioner or for the purpose of obtaining medical treatment; or are on a hospital waiting list or awaiting the results of medical investigations; or have received a terminal prognosis at the date of application; or suffering from psychological and/or mental disorder, anxiety, stress or depression.
  • Any claims arising which are directly or indirectly caused by, occasioned by, resulting from or in connection with an act of terrorism regardless of any other cause or event contributing concurrently or in any other sequence to the claim.
  • Cancellation as a result of scheduled airline failure.
  • Pregnancy where birth is expected within 10 weeks of the booked return date.
  • From the tour operator, airline or any other company, firm or person either becoming insolvent or being unable or unwilling to fulfil any part of their obligation.
  • From any hazardous activity including but not limited to all winter sports (except where an appropriate premium has been paid).
    All the policy exclusions are explained in full in the policy wording.

Time to reconsider after you take out the insurance certificate, (“Cooling-off period”)
If, having applied for Extrasure Travel Insurance, you decide that you do not want the insurance after all, simply write to Bennett Gould & Partners Limited within 14 days of conclusion and all cover will be cancelled and any premiums paid will be refunded to you. If you do not exercise your right to cancel within the cooling-off period, the contract will remain in force and all premium will be payable in accordance with the terms of the certificate.

How long does cover last
Depending on the policy chosen cover can last from 1 day up to 31 days for a single trip. Full details of the length of cover are provided in policy wording. We recommend that you review your personal circumstances to make sure this insurance is suitable for you.

Cover Up to Excess
Cancellation and Curtailment £5,000 £50
Emergency Medical Expenses and Repatriation £5,000,000 £50
Hospital Benefit £1,000 NIL
Personal Effects £2,000 £50
Single item pair or set £200 £50
Valuables £200 £50
Golf Clothing £200 £50
Travel Documents £250 £50
Baggage Delay £100 NIL
Personal Money £500 £50
Travel Delay £100 NIL
Abandonment £4,000 £50
Missed Departure £750 £50
Personal Accident £25,000 NIL
Personal Liability £2,000,000 NIL
Legal Expenses £25,000 £300
Catastrophe £750 £50
Overseas Credit Card Fraud £1,000 £50
Rental Vehicle Return £250

£50

Petcare £750 24 hours
Search and Resue £1,000 £100
Airline Seat Bumping £500 NIL
Hi-jack £5,000 NIL
Business Equipment Cover £1,000 £50

How to claim
If you need to make a claim simply ring the Claims Administrators (Strategic Claims Management) on 0845 223 5564. Further details about claiming can be found in the policy wording.
For 24-hour emergency medical assistance, please telephone AXA Assistance on 0845 223 5563, quoting reference WHIIL/EXTSUR/07/2005. This is a 24-hour line.
When contacting the claims handler you will need the following information to hand; Name of your policy and where it was purchased, Policy/Certificate number, Resort and Country Visited, Value of the claim, Brief circumstances, Travel date and Incident date. Failure to have the above information at hand may result in your claim being delayed.

Complaints
If you wish to make a complaint about any aspect regarding the sale or servicing of this insurance you should contact Bennett Gould & Partners Limited, Unit 1 Manor Park Business Centre, Mackenzie Way, Cheltenham, GL51 9TX. Tel 0870 850 6090 Fax: 01242 528300. If you wish to make a complaint about a claim please write to: Strategic Claims Management at PO Box 36400, London, EC3N 1ZQ. The insurers have internal complaints handling procedures that are available on request. In the event that you remain dissatisfied you can write to The General Manager, Whitehorse Insurance Ireland Ltd, 14 Clyde Road, Ballsbridge, Dublin4, The Republic of Ireland.
This complaints procedure is without prejudice to your right to take legal proceedings.

Compensation
White Horse Insurance Ireland Limited is covered by the Irish Insurance Compensation Fund. You may be entitled to compensation from the fund if White Horse Insurance Ireland Limited cannot meet their obligations. The Irish Insurance Compensation Fund provides funds for liquidators so that they may pay the valid claims of insolvent insurers. You can get more information about compensation fund arrangements from the Irish Financial Services Regulatory Authority.

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